How I can make a reservation?
A table reservation can be made via telephone or through our website booking page. Please be aware that our telephone lines can get very busy at times, please do visit our website to secure your booking immediately.
How long is my table held for?
Once a table is reserved, we will hold it for up to 15 minutes after the booking time. If the table is occupied upon arrival, we will try to find an alternative table. Please inform our receptionist if you will be late.
How long is my table available for?
Booking customers have a time limit of 1 hour and 45 minutes, while walk-in customers have 1 hour and 30 minutes, enough time to enjoy a wide range of global cuisines.
How do I make a deposit payment for my reservation?
A deposit is required for reservations of more than 6 guests. We do not accept phone payments, so customers must visit the restaurant to make the deposit. Please contact the local restaurant for more details.
What happens if I paid for a deposit and need to cancel?
There is a £5 cover charge for any member of your party that does not attend unless we are given 24 hours’ notice before the booking.
Are all dishes available at every restaurant location?
The menu shown is for illustration purposes only. Not all dishes are available at all locations, and the menu rotates based on seasonal choices. Contact your local restaurant for specific dishes.
Do you have allergen information displayed in your restaurant?
Yes, allergen information is displayed in all our restaurants on the counter in compliance with local authority regulations.
Can I bring guests who are not eating?
As an all-you-can-eat buffet, we are unable to monitor individual customers. Therefore, we cannot exempt anyone from paying for their seating, even if they do not eat.
Something isn’t quite right, where can I get some help?
If you are not satisfied, please contact a staff member or the restaurant manager. If unresolved, contact our head office, and we will do our best to assist.
Are you able to help with special requests?
We aim to accommodate special requests whenever possible. Please ask our service staff for assistance. However, during busy times, it may not always be possible to fulfil requests.
How can I claim a free birthday meal?
To claim your free birthday meal, reserve a table at least 24 hours in advance. The birthday must be on the day of the reservation and be accompanied by a full-paying customer. A valid photo ID and reservation confirmation are required.
How much do you charge for children and infants?
At JRC Global Buffet, children under 150cm eat for half price, and children under 90cm eat for free.
How can I claim your special offers?
Register on our website, download our mobile app, or follow us on social media for promotions and discounts. We also run weekly and monthly competitions on social media.
Can I bring my own cake for a birthday celebration?
Yes, customers can bring their own cake. However, candles that produce smoke, such as sparklers and fountain candles, are prohibited for fire safety reasons.
Can children under 16 dine alone?
No, children under 16 must be accompanied by an adult due to licensing laws as we serve alcoholic drinks and stay open late.
How can I give feedback or make a complaint?
Feedback can be directed to the restaurant via email or through the form on our contact page. Our head office does not have a customer service number, so please reach out to the relevant branch management for assistance.